Terms & Conditions of Sale and Service

By purchasing or using our products or services, you are agreeing to the terms set out in this document. These terms form a legally binding agreement between you (the customer) and Reference Point Computers Ltd ("we", "us", "our").

We are a company registered in England under number 2800498.

1. Interpretation

This agreement is governed by the laws of England and Wales. Any term found invalid shall be read to the extent that it is valid, without affecting the enforceability of the rest.

2. Software Licence Terms

You are granted a limited, non-transferable licence to use our software for your internal business use, subject to payment of applicable licence fees.

  • You do not own the software.

  • All software and associated intellectual property remain the exclusive property of Reference Point Computers Ltd.

  • The licence is monthly, and terminates if payment stops. You must then grant us access to deactivate the system.

You must not:

  • Share, sub-license, rent, or resell the software

  • Reverse engineer, modify, or attempt to derive source code

  • Use the software for medical, nuclear, or life-critical applications

  • Use the software beyond the number of licences purchased

3. Use of Services

You may use our services for lawful, internal business use only. Any unauthorised or third-party use must be approved by us in writing.

We reserve the right to suspend or terminate service if you:

  • Fail to pay on time

  • Breach these terms

  • Misuse the service or engage in unlawful activity

4. Confidentiality

Our software and systems may contain confidential and proprietary information. You agree not to disclose or misuse such information.

5. Limitation of Liability

We take reasonable care to deliver reliable products and services. However:

  • We are not liable for indirect or consequential losses.

  • Our liability for any fault or failure is limited to a refund of the amount paid for that specific service, or a pro-rata amount for ongoing services.

  • We do not accept liability for losses arising from misuse, accidents, or data loss.

  • Nothing in this agreement limits our liability for death or personal injury due to negligence.

6. Invoicing & Payments

  • Invoices are due immediately unless otherwise agreed.

  • We may apply interest and late payment penalties under the Late Payment of Commercial Debts Act.

  • Some services require specific payment methods (e.g. Direct Debit). Admin fees may apply if using other methods.

  • Returned payments or chargebacks will be treated as non-payment.

7. Service Periods and Billing

  • Most services are billed monthly in advance; some are annual.

  • Initial charges may cover a part-period plus the next full billing period.

  • Services are automatically renewed unless you cancel in writing before the next billing date.

  • No refunds are issued for unused portions of service periods.

8. Delivery of Goods

  • Risk passes to you upon dispatch. You may insure goods at your discretion.

  • Delivery times are estimates and not contractually guaranteed.

  • Claims for damage or shortages must be made within 24 hours of receipt.

  • Title in goods remains with us until paid in full.

9. Returns & Faulty Goods

  • Notify us within 7 days of receiving goods if they are defective or not as described.

  • Goods must be returned in original condition and packaging.

  • Faults developing within 1 month will be repaired or replaced at our discretion.

  • Beyond 1 month, you should contact the manufacturer.

10. Support & Hosted Services

  • Support is provided during office hours. Emergency support is available out of hours for critical issues.

  • We are not responsible for internet outages or third-party failures.

  • You are responsible for your own data backups unless stated otherwise in your service agreement.

  • Firewalls are mandatory for internet-connected systems. You are responsible for system security.

11. Termination

  • You may terminate services by giving notice before the next invoice is raised.

  • We may terminate or suspend services for non-payment, breach of terms, insolvency, or misuse.

  • Upon termination, you must stop using our software and services. We may deactivate access where applicable.

12. Data & Privacy

  • We act as a data processor when you use our hosted systems and software.

  • You remain the data controller for any personal data stored or processed via our services.

  • See our Privacy Policy for details of how we collect and process data.

13. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, or third-party service failures.

14. Changes to Terms

We may update these terms from time to time. The latest version will always be available on our website. Continued use of our services implies acceptance of any changes.

For questions or clarification, please contact us.
Last Updated: 09/07/2025